JTRWEB Privacy Policy

This Privacy Policy mainly sets out the views of JTRWEB towards data collection and processing, as well as how these are implemented. JTRWEB has always put great emphasis on the protection of clients’ personal privacy. During the course of its business operations, JTRWEB collects the personal data of clients from time to time according to various operational needs. JTRWEB warrants that the method of collecting data, and the handling of the data so collected, will be conducted in accordance with the laws of the Hong Kong SAR.

The following Privacy Policy explains how JTRWEB uses the personal data collected from you. By providing personal data to us, you agree to this Privacy Policy and consent to the collection, use, receipt, transfer, storage and treatment of your personal data described in this Policy.

JTRWEB will inform clients of the purposes and use of the personal data collected from them. Clients also have the right to refuse to provide the data. If a client refuses to provide the data requested by JTRWEB, JTRWEB will not be able to guarantee that it can provide the services requested by the client.

We will, in specified areas on the Electronic-Platform (E-Platform includes but not limited to website, any JTR online booking services, Agent Marketplace and applications for mobile device), request a client to provide us with data for identifying his personal identity (“personal data”), including but not limited to the following categories:

• a. Your personal data, such as name, gender, date of birth, passport number and other information that can identify your identity;
• b. Your contact information, such as telephone number, correspondence address, email address and fax number;
• c. The account information of your credit card or debit card, including the name of the cardholder, credit card number, billing address and expiry date of the credit card;
• d. Your travel information, such as itinerary information and personal data of accompanying guests.

The personal data collected will be used for (or directly in relation to) the following purposes:

• - To be used to verify the identity of clients when providing services or products to them;
• - To follow up on the opinions/enquiries/complaints of clients;
• - To promote, sell and advertise any products and/or services provided by JTRWEB, affiliated companies and third party service providers;
• - For the operational planning of JTRWEB, and to enhance the quality of products and/or services provided to clients;
• - To handle any benefits related to the provision of products and services to clients;
• - To analyze, verify and/or enquire about the creditworthiness, payment status and/or condition of clients in respect of the products and services that JTRWEB provides to clients;
• - To handle, or handle upon the request of clients, payment instructions, direct debit and/or overdraft procedures resulting from the provision of products and services by JTRWEB to clients;
• - To enable JTRWEB to link up with the operation of other industries or with the operation of third parties or government bodies as needed in respect of the provision of products and services by JTRWEB;
• - To prevent or detect illegal acts;
• - To make disclosures as permitted by regulations or required by law; and
• - Any purpose that the client and JTRWEB have agreed to (including the purposes stated in any application form or terms made at the time of providing any products and services).

With regard to our collection of personal data from you, we offer you several choices, such as how we use the data and how we contact you. If you need to submit requests, update your choices, or request us to remove your data from our mailing list, please contact us by email to info@jtrweb.com.

You can, at any time, withdraw any consent you have previously given us, or raise objections on any legal grounds. We will process your application within a reasonable time. Under certain circumstances, the withdrawal of your consent for us to use or disclose your personal data implies that you agree that you are unable to use certain of our products or services.

Access, update and correction of personal data Clients who provided JTRWEB with their personal data are entitled to check with JTRWEB as to whether their personal data had been held and request access to such data. JTRWEB reserves the right to verify the identity of such clients who request access and may refuse the request if the identity of the customer is in issue. The right to access one’s personal data may be limited to certain circumstances pursuant to the requirements of local law. JTRWEB will handle any such access requests as soon as possible and a reply will be given within 30 days starting from the date of receipt of the request.

Although JTRWEB will use its best endeavors to check, insofar as circumstances allow, that all data collected are accurate, clients should ensure and should provide JTRWEB with data that are true, up-to-date, accurate and complete, having regard to the purpose(s) for which the personal data are collected.

JTRWEB will retain the personal data of clients for the period required based on the purpose of the data collection. Unless retention is necessary due to legal, regulatory or accounting requirements, or for the purpose of protecting the interests of JTRWEB, such data will be destroyed.

JTRWEB will take reasonable steps and measures to protect the personal data of clients from being accessed, processed or deleted by unauthorized persons. Access to the personal data collected without appropriate authorization is prohibited. Authorization is granted only on a "need to know" basis that is commensurate with the staff's responsibilities and training.

Personal data collected by JTRWEB may be transferred under the following circumstances:

• a. Where JTRWEB is acting in compliance with the law, a court order and/or as requested by law enforcement agencies;
• b. Where the transfer by JTRWEB is rendered necessary for the purpose of processing payment when clients used the online ticket booking services of JTRWEB;
• c. Where the transfer by JTRWEB is rendered necessary when it conducts an enquiry/investigation of complaint for clients.

This “Privacy Policy” is only applicable to this E-Platform. Where clients use JTRWEB's E-Platform as a link to other E-Platforms, clients are reminded that once the link is established clients are no longer with JTRWEB's E-Platform. Clients must understand that these other E-Platforms do not belong to JTRWEB, and of course are not controlled or regulated by JTRWEB. Therefore JTRWEB hereby expressly disclaims all liability for all consequences that may arise where clients disclose their personal data to these other E-Platforms after using a link on the JTRWEB E-Platform.

This “Privacy Policy” is only applicable to this E-Platform. Where clients use JTRWEB's E-Platform as a link to other E-Platforms, clients are reminded that once the link is established clients are no longer with JTRWEB's E-Platform. Clients must understand that these other E-Platforms do not belong to JTRWEB, and of course are not controlled or regulated by JTRWEB. Therefore JTRWEB hereby expressly disclaims all liability for all consequences that may arise where clients disclose their personal data to these other E-Platforms after using a link on the JTRWEB E-Platform.

When you access our E-Platform, our server software will record your internet address (and computer domain name), type and configuration of browser, language settings, region, operating system, websites and web pages already browsed including the time and duration spent, for the purpose of calculating the communication volume of this E-Platform, the popularity of information in each section and for the collection of general information of E-Platform users.

“Cookies” are extremely small text files placed inside the electronic computer of clients by the server of the website. Their functions include personalizing online records of clients, tracking purchase information and collecting web page data etc. “Cookies” can be regarded as a kind of identity tag, but these files cannot be executed, and will not spread viruses, and can only be read by the server which placed them in your computer. The Company uses “cookies” on its website to provide a unique identity identification code for the computer of each client, so as to detect the multimedia function of the internet browsers used by clients, track the advertisements that we have displayed to clients, maintain the purchase information within the security scope of the current computer logging in and web pages, and facilitate our use of the statistics of web page usage. The unique identity identification code does not contain any personal data.

This Privacy Policy may be updated from time to time without prior notification to you, to reflect changes in the way JTRWEB handles personal data. When there is any revision, its latest update time is indicated at the top of the Policy.